Today’s information technology encompasses and integrates tasks and responsibilities across organizations.

Companies use IT service management (ITSM) to effectively coordinate these nearly myriad tasks and processes while ensuring they deliver real value to their customers.

It’s tempting to focus on the “IT” in ITSM, but its real aim is to deliver business services.

Failing to design ITSM with the business in mind, and to describe its benefits in business terms, reduces adoption, and makes using it more confusing for the business.

About Amrut software

Amrut software is a leading software systems integrator and services provider, engaged in delivering ITSM, DevOps, Project Management, IT Infra Monitoring, Software Testing, Digital Commerce, CRM for Sales & Marketing, Task Management, CX Solutions, Helpdesk, Support and Training.

Headquartered in Mumbai, with Development & Delivery Hub in Pune and Bengaluru in India, Consultancy office in The Middle East and New Jersey, USA.

We help build Innovative, Customer Centric Solutions leading to higher growth. Today our customers are from various domains like IT/ITES, BFSI, Manufacturing, Telecom, Retail Media, Medical space, and more.

We provide Implementation – Consultancy – Training – Sales Services based on technologies offered by our respective Partner’s.

Our success history:

  • 150+ projects completed

  • 16+ years of experience

  • 500+ global customers

  • 10+ years as software consultants for digital transformation

Focus of the event

  • Application of ITSM in the modern world

  • Modern Service Management versus ITSM

  • Automation of low-value tasks

  • Integration of Agile principles into an operations team

  • Refocus ITSM teams to enable and empower DevOps and product teams

Who should attend?

  • CIO, CTO, Director, Head, GM-IT


  • IT Software

  • Banking

  • Fintech

  • Insurance

  • Financial Services

  • FMCG

  • Healthcare

Flow of the Event

06:00 PM – 07:00 PM

07:00 PM – 08:00 PM

Registration & Refreshments

Introduction by Amrut & Speaker Session by Atlassian Team

08:00 PM – 08:30 PM

Q & A

08:30 PM

Onwards Cocktail & Dinner and Networking